Online complaints from IndiGo travelers about bags and missing luggage suggest that the luggage problem is still unresolved. Passengers’ problems were made worse on Monday morning as dense fog interfered with aircraft operations at a number of Indian airports. On social media site X, a number of travelers reported the problem and tagged the airlines for a reaction.
IndiGo luggage complaints amid fog disruption
In response to the inquiry, the low-cost airline said, “The luggage is delayed due to operational reasons.” Please get in touch with our staff; they are working on it.
Another user tagged the airline and the aviation watchdog Directorate General of Civil Aviation, requesting reimbursement for the damage to his luggage. “@DGCAIndia @IndiGo6E,” he wrote.You have not handled my reimbursement for damage my baggage for almost a week. Will you make up for it? You have not responded at all! “Shame on you, Indigo!”
IndiGo passengers flag baggage handling issues
A third user reported another instance of misplaced luggage. “Bo information on baggage that Indigo has left at Delhi Airport up to this point. I received two numbers to call, but nobody has answered for the last ten or so hours. After contacting Indigo customer service, Case ID 30211855 was provided after the usual 30-minute wait. The airline asked for some time to fix the problem.
“Urgent | Luggage Lost owing to IndiGo’s Negligence,” wrote a fourth traveler. On IndiGo aircraft 6E 6379 (Delhi–Patna, December 28, 2025), we were all traveling together. Because to IndiGo’s negligence, our checked-in luggage was misplaced even though it was properly checked in and tagged. @DGCAIndia #IndiGo @IndiGo6E
Airline response and Mumbai Terminal disruption
(Mint has contacted IndiGo; a response from the airline will update this report.)
This problem comes after IndiGo issued a travel advice on Saturday due to a brief breakdown in the luggage belt system at Mumbai’s Terminal 2, which resulted in delays at check-in desks and during baggage pickup.
“We deeply regret the inconvenience this may create and appreciate how it might influence your plans,” the airline said in warning travelers of potential delays. Our staff are on the ground, collaborating quickly with airport partners to speed up the resolution and assist clients all along the way.
IndiGo cancels flights due to inclement weather
Over its network, IndiGo cancels 80 flights.
Due to inclement weather, IndiGo canceled roughly 80 flights across its network on Monday, with Delhi airport accounting for almost half of these cancellations, according to PTI. The website claims that in addition to Delhi, flights to and from other major airports have been canceled, including Mumbai, Bengaluru, Cochin, Hyderabad, Kolkata, Amritsar, Chandigarh, Jaipur, Dehradun, Indore, Patna, and Bhopal.
“Foggy conditions continue in situ throughout Delhi and other airports in northern India, with visibility yet to completely improve,” said IndiGo in its 11:20 am travel advice. Because of this, the earlier effect on aircraft movements is probably going to last until noon, and some delays could still occur.
Recurring luggage complaints during flight disruptions
When the airline had significant flight interruptions earlier this month, several travelers complained about losing their luggage.
Passengers on IndiGo expressed dissatisfaction about misplaced luggage. They were successful in getting to their destinations, but their bags were not. The reuniting of the stranded baggage with its proper owners appeared questionable at the time.
Due to inclement weather, IndiGo cancels 80 flights across its network.
IndiGo network-wide cancellations explained
According to its website, IndiGo canceled 80 flights across its network on Monday because of inclement weather.
Delhi airport, which had issued a passenger alert indicating that aircraft operations from its facility were being carried out under poor visibility circumstances, is responsible for half of these 80 canceled flights.
According to the IndiGo website, there have also been flight cancellations to and from other airports, including Mumbai, Bengaluru, Cochin, Hyderabad, Kolkata, Amritsar, Chandigarh, Jaipur, Dehradun, Indore, Patna, and Bhopal.
Fog impact and regulatory guidelines
“Foggy conditions continue in situ throughout Delhi and numerous airports in northern India, with visibility yet to completely improve,” the airline said in a travel alert at 11:20 a.m. Because of this, the earlier effect on aircraft movements is probably going to last until noon, and some delays could still occur.
However, IndiGo did not state that it had canceled 80 flights on Monday in the X alert.
The airline said, “We promise you that aircraft departures and arrivals are being sequenced to guarantee smooth and orderly flow, while keeping your travel and comfort in mind,” in the notification.
Since the beginning of the fog season on December 10, IndiGo has been canceling a significant number of flights. Earlier this month, the company canceled thousands of flights, including 1,600 on a single day, due to the court-mandated stricter flight duty and rest period norms for the pilots, leaving lakhs of passengers stranded at multiple airports.
Due to inclement weather, the airline canceled 67 flights to various airports on December 25 and 57 flights from various airports on Saturday.
The official fog window for this winter will occur between December 10 and February 10 of next year, according to the Directorate General of Civil Aviation (DGCA), the aviation authority.
“Flight operations are still operating under CAT III circumstances due to the ongoing severe fog, which might cause flight delays. In the passenger alert sent on Monday morning, Delhi International Airport Ltd. (DIAL) said, “We ask that you contact your respective airlines or check our website for the most recent flight information.”
Airlines are required by the DGCA fog operations (CAT-IIIB) regulations to deploy a fleet of aircraft that complies with CAT-IIIB regulations and to roster pilots who have received training in operating in poor visibility.
An improved navigation system known as Category-III enables an airplane to land in hazy circumstances.
A aircraft can land with a runway visual range (RVR) of 200 meters using Category-III-A precision instrument approach and landing, whereas Category-III-B aids in landing with an RVR of less than 50 meters.
