According to a study conducted by LocalCircles on Saturday, 87% of IndiGo customers think that the airline’s recent service shortcomings should be addressed under the Consumer Protection Act (CP Act) 2019’s Class Action clause.
A class action clause enables a group of customers with a shared complaint to take legal action against a business for problems like fraud or poor management.
The study was carried out against the background of IndiGo’s cancellation of hundreds of flights over the previous four days, which left thousands of travelers stranded at airports as tickets skyrocketed. According to LocalCircles, the interruptions led to a surge of flyer complaints that went beyond delays and cancellations.
According to the site, “several IndiGo passengers reported major issues regarding refund integrity (deductions and delays), violated “zero-cancellation/insurance” claims, rearranging itineraries without agreement, and lack of proper compensation or assistance even when they missed important flights.”
“Should the CCPA take up service shortcoming of IndiGo under Class Action Section of the Consumer Protection Act 2019?” was the survey’s question.
Out of 32,547 respondents, 87% responded “yes, certainly,” 3% said “no, not required,” and 10% could not provide a clear response, according to LocalCircles.
According to the statement, “87% of airline customers questioned want CCPA to take up IndiGo’s service shortcoming under the Class Action Section of the Consumer Protection Act 2019.”
Despite the airline’s declared guarantees of a “100% refund,” many travelers who accepted cancellations or canceled their own reservations indicated that the reimbursements they got were “far below the ticket paid,” according to the study.
Over 30,000 customers from 303 districts nationwide responded to the survey.
