BigBasket self-audit report on dark patterns filed with MCA

Through a network of more than 700 dark shops, BigBasket provides 10-minute delivery for over 20,000 goods in more than 60 locations, including groceries, fresh produce, fruits and vegetables, medications, clothing, electronics, and cosmetics.

BigBasket completes dark audit

In order to guarantee compliance with the rules and warnings provided by the Central Consumer Protection Authority (CCPA) in 2023 and 2025 to reduce dark patterns, Tata-owned online grocery store BigBasket said on Monday that it has finished a thorough self-audit of its rapid commerce platform.

According to a statement from the business, the Ministry of Consumer Affairs has received the official declaration of audit completion. Subscription traps, phony urgency warnings, hidden prices at checkout, and covert ads that influence customer decisions are examples of dark patterns. The CCPA ordered e-commerce sites to do self-audits within three months in June of this year in order to find and eliminate any dark patterns that might induce customers to take unexpected behaviors.

Proactive step for transparency

All e-commerce platforms must check their interfaces for behaviors that limit customer choice or amount to unfair commercial practices, according to the customer Affairs Ministry. Finishing this self-assessment shows our proactive dedication to making sure every consumer encounter is impartial, open, and devoid of deceptive tactics. As the government works to create a more accountable and open digital economy, we consider this as a critical step in bolstering consumer trust,” said Rohit Subramanian, Legal Counsel at BigBasket.

Through a network of more than 700 dark shops, BigBasket provides 10-minute delivery for over 20,000 goods in more than 60 locations, including groceries, fresh produce, fruits and vegetables, medications, clothes, electronics, and cosmetics.

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