IndiGo, a domestic airline, said that it canceled more than 800 flights on Saturday—much less than the over 1,000 on Friday—and that it is giving all consumer refund concerns “priority.”
After informing the aviation safety regulator that it was facing major transitional challenges in roster planning and crew availability under Phase-2 FDTL requirements, the airline received significant relaxations from the DGCA in the second phase of the new flight duty and rest period norms for pilots.
The airline also stated that it is working “determinedly” to get its operations back on track across the network. Compared to Friday, there were far fewer cancellations on Saturday—less than 850 flights. Over the next days, we will keep working to gradually lower this figure,” IndiGo stated in a statement.
“We are also actively collaborating with all airports and partners to guarantee that consumers get fast information at terminals, on our website, and via direct messages,” the airline stated, adding that its teams are concentrating on stabilizing schedules, minimizing delays, and assisting customers during this time.
Customers may visit the airline’s website or get in touch with customer service for help with refunds. The airline was instructed earlier in the morning by the civil aviation ministry to finish refunding tickets for canceled flights by Sunday night and to make sure that luggage separated from passengers is returned within the next two days after a significant interruption in its operations.
According to the government, any noncompliance or delay in processing refunds would result in prompt regulatory action. According to a statement from the ministry, all canceled or delayed flights must have their refunds processed by Sunday at 8 p.m.
According to the statement, “airlines have also been directed not to collect any rescheduling costs for customers whose travel plans were interrupted by cancellations.” Additionally, IndiGo has been directed to establish specialized passenger service and refund facilitation units.
According to the statement, “the mechanism of automatic refunds will continue operational until operations stabilize entirely.” The government also said that the airline must make sure that luggage that has been separated from customers as a result of flight delays or cancellations is located and returned to them within the following 48 hours.
