The US lender Citizens Financial Group and information technology (IT) giant Infosys have teamed up to establish an AI-first Global Capability Center (GCC) in Bengaluru.
Infosys and Citizens Financial Group AI-First GCC Partnership
With an emphasis on speeding up AI-driven change in Citizens’ banking operations, product development, and customer experience, the Bengaluru hub will function as an AI-first GCC. According to a press release, Infosys will support Citizens’ AI-first operating model by serving as a delivery partner and offering its AI, cloud, and cybersecurity skills.
Notably, Citizens Group and Infosys competitor Cognizant stated in April 2025 that they will be launching a GCC in Hyderabad.
Expansion of AI Transformation Strategy
The business went on to say, “This engagement with Citizens, compliments the existing relationship focused on AI transformation, which has helped the bank drive innovation and boost customer service.”
Additionally, the collaboration coincides with international banks growing their GCC operations in India in order to scale talent, AI development, and digital product engineering. Over 130 BFSI GCCs, employing roughly 1,37,000 people, are located in India.
🤖 Infosys–Citizens AI-First GCC Highlights
- Location: Bengaluru, India
- GCC Type: AI-first Global Capability Center
- Partner: Infosys
- Focus Areas: AI, cloud, cybersecurity, digital banking
- Objective: Accelerate AI-driven banking transformation
- Platform Used: Infosys Topaz
Infosys Topaz and Digital Banking Acceleration
In the meantime, the second-biggest IT business in India will use its Topaz platform to facilitate the creation of agent-ready capabilities that incorporate data, models, processes, infrastructure, and apps.
According to the company, this strategy aims to increase operational efficiency and security while expediting the release of new digital banking products.
📊 India’s BFSI GCC Growth Snapshot
- Total BFSI GCCs: 130+
- Employment: ~1,37,000 professionals
- Core Strengths: AI, digital engineering, cybersecurity
- Global Demand: Expanding US & global banking GCCs
- Key Hub: Bengaluru & Hyderabad
Citizens’ Long-Term AI Vision
The AI-first innovation hub, according to citizens, is a reflection of the company’s long-term efforts to integrate AI into its technological ecosystem and develop a trained staff worldwide.
Michael Ruttledge, Head of Citizens Financial Group’s Enterprise Technology & Security division, claims that “working with premier tech companies like Infosys and By incorporating cutting-edge AI at the heart of our operations to provide more contemporary, safe, and customized banking experiences, Infosys Topaz Fabric is helping us revolutionize the way we serve our clients.”
Frequently asked questions
1. What is the new collaboration between Citizens Financial Group and Infosys?
In order to promote AI-led transformation across banking operations, Infosys and Citizens Financial Group have teamed to create an AI-first Global Capability Centre (GCC) in Bengaluru.
2. What will be the main topic of the Bengaluru GCC?
The GCC will prioritize cybersecurity, digital product development, improved customer experience, and AI-driven innovation in banking operations.
3. How would Infosys contribute to this GCC?
As a delivery partner, Infosys will offer knowledge on cybersecurity, cloud computing, AI, and its AI-first platform, Infosys Topaz.
4. What distinguishes this from Citizens’ previous GCC initiative?
In the past, Citizens and Cognizant collaborated to open a GCC in Hyderabad. The Infosys center in Bengaluru supports that endeavor with a more robust AI-first strategy.
5. What makes India a vital BFSI GCC hub?
A crucial location for scaling AI, digital engineering, and innovation, India is home to more than 130 BFSI GCCs and a sizable pool of highly qualified professionals.
Conclusion
The establishment of the AI-first GCC in Bengaluru bolsters Infosys’ expanding influence in developing cutting-edge digital banking solutions. The collaboration demonstrates Citizens Financial Group’s sustained dedication to integrating AI into every aspect of its business.
This partnership demonstrates India’s growing significance as a global innovation and technology hub for the BFSI industry as international banks develop AI-focused GCCs in the nation.
Disclaimer: This article is for informational purposes only. The information is based on publicly available sources and official statements, and does not constitute financial, legal, or investment advice.
