The RBI Ombudsman Scheme now covers rural cooperative banks, expanding the client base for these improved consumer protection services.
The central bank is taking action to improve consumer protection and grievance redressal in the banking industry, particularly by fortifying the internal ombudsman system, RBI Governor Sanjay Malhotra said on October 1.
Protection of customers and resolution of grievances
The RBI intends to improve services for handling consumer complaints by fortifying its internal ombudsman system. The RBI Ombudsman Scheme will undergo revisions to provide clients with better protection and to further improve grievance redressal.
The RBI Ombudsman Scheme now covers rural cooperative banks, expanding the reach of these improved consumer protection services to a larger rural clientele.
With the addition of rural cooperative banks, the proposed amendments would provide clients with improved protection and more efficient grievance redressal methods.
The RBI Ombudsman: How to File a Complaint
The RBI’s integrated ombudsman plan applies to central bank-regulated organizations like as scheduled commercial banks, urban cooperative banks, non-banking financial firms (NBFCs), and non-scheduled primary co-ops with deposits exceeding Rs 50 crore.
You may visit the https://cms.rbi.org.in website to submit the complaint online. Additionally, you may file your complaint by contacting the contact center at 14448, which is a toll-free number, or by sending an email to CRPC@rbi.org.in.
Another option is to physically file your complaint by completing the form and mailing it to the RBI’s “Centralised Receipt and Processing Centre” in Chandigarh.