Customers of smart meters in the Basti area are having issues since they did not get billing notifications in August.
Smart Meter Billing Glitch
The Sadar block has the majority of smart meters deployed, which affects over 10,000 customers. The agency is concerned that revenue revenues may decline. Amhat subdivision customers are concerned about billing issues. Technical issues prevented communications from reaching, but in September, messages began to arrive.
Smart meter installations are having a double impact on their homes. Customers did not get the August billing notification because of a glitch in the departmental system. September is now the due date for paying the two-month bill. There may also be a charge for these clients who make their bill payments on time.
Smart Meter Billing Delay
There are most of the smart meters installed in the Sadar block. This has had an impact on over 10,000 customers in both subdivisions. those who did not promptly get the notification of their power bill. To have their meters checked, a few of these clients walked to the bill counter. The department fears falling behind in revenue collection as a result of this issue.
There are more of these customers who pay their power bills on time in cities. The agency is not really concerned about this. Customers in the Amhat subdivision are especially concerned about the billing issue.
Smart Meter Notification Failure
Since they had not received the billing notice, Dinanath Prasad, Mahendra Verma, Radheshyam Pal, Barsaati, and Shiv Narayan came to check their accounts in this block. A bill ought to be produced. Customers near Purani Basti and Sadar Hospital also contacted the subdivision first to verify their accounts since they had not got the billing notice for this month.
The smart meter billing method is entirely online. Using the account number, the billing business creates the bill and notifies the customer via a message on his mobile device. There are 3,33,892 electrical users in the region, 41,848 of whom have smart meters placed in their houses.
According to Prabhakar Kumar, the subdivision officer, several customers had complained that they were not getting messages, and the bills had been placed based on their accounts. Although the billing system had a technical issue in August, notifications began to arrive in September.