By integrating intelligence, automation, and personalization, the business support system transformation program—which is based on TCS’ flagship products HOBS and TwinX—aims to improve Vi’s customer experience.
AI-Powered BSS Transformation
Vodafone Idea (Vi) has awarded Tata Consultancy Services (TCS) a five-year contract to integrate an AI-powered, next-generation platform into the telecom operator’s business support system (BSS).
By integrating intelligence, automation, and customization across services, the transformation program—which is based on TCS’ flagship products HOBS and TwinX—aims to improve Vi’s customer experience. In addition to enhancing operational agility and delivering more robust and responsive digital experiences, the unified platform will aid in speeding up product releases.
Redefining Digital Customer Experience
Vi is on a revolutionary journey to change the customer experience with this partnership. We are establishing a new benchmark to provide quicker, more intelligent, and more individualized digital experiences by updating our BSS platforms with AI-driven innovation, said Jagbir Singh, chief technology officer of Vodafone Idea.
TCS President & Country Head – India Business Ujjwal Mathur said, “The initiative expands upon our 15-year partnership with Vi. Our goal is to revolutionize consumer engagement and operational efficiency for Vodafone Idea by using our flagship platforms and cutting-edge AI capabilities.